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Taking a proactive approach to improving the respondent experience

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As clients are becoming more sophisticated in their survey builds, we are seeing an increased desire for custom questions that are built directly into our surveys. These questions range from simple exercises like card sorts to more complicated exercises like conjoint shelf builds, all of which are programmed from our Toronto office. At the same read more

Connect with consumers at any point in the customer journey

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As digital convenience continues to grow within our culture, consumers have changed the way they communicate, interact and buy from brands. Consumers are interacting with brands through digital for everything from product research and comparisons, to reviews, price shopping, social network venting and purchasing. Mobile devices offer an interesting layer of connection to collect data read more

2014 the year of engagement

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A few weeks ago many of us sat down and created resolutions, and consequently have probably already broken a few of them.  Personally, I was ill-prepared to set any this year, it seemed too daunting a task with the ice storm and Christmas keeping me distracted.  But that’s OK, I’m sure I would have broken read more

Insights from our Mobile Research Roadshow

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Last Thursday, Delvinia and AskingCanadians partnered with Confirmit to bring the organization’s International Voice of the Customer and Mobile Research Roadshows to Toronto. The day began with a VoC breakfast event for 50 guests at The Ritz-Carlton hotel that included presentations by Confirmit’s Karine Del Moro, Delvinia President Steve Mast and Rick Bedard, Director of read more